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Knowledge base
Hello Broadband
FAQs
23
How long does it take for a connection to go live?
How long does it take for the Netcomm router to be delivered?
Why can't I see my tracking details when I put them into the star track website?
Do you support any other billing methods aside from direct debit via a credit card?
What are your support hours?
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How To Set Up Your Modem / Router
5
Information About Your Own Router/Modem
Fibre to the Node (FTTN delivered via a phone line) or HFC (Cable) NBN access services.
For Fibre to the Premise (FTTP) and Fixed Wireless NBN access services.
Additional Requirements if ordering a Hello Broadband Voice Service
Netcomm NF10WV quick start guide
How to setup up My Voice Connection
2
VoIP setup
International Call Rates
Speeds on the NBN
9
NBN Speeds Explained
Speed On Fibre to the premise (FTTP)
Speed On Fibre to the building (FTTB)
Speeds On Fibre To The Node Connections (FTTN)
Speeds on Cable Access (HFC)
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