FAQs

Do you offer any Pay TV services?
Hello Broadband do not currently offer any Pay TV services.
Fri, 5 Apr, 2019 at 11:33 AM
What kind of speed can I expect to receive if I sign up?
This will depend on a number of contributing factors including the speed plan that you sign up for, the router you use and the rollout type the NBN Co has ...
Fri, 5 Apr, 2019 at 11:34 AM
Do you guarantee speeds?
Hello Broadband cannot guarantee speeds via an NBN connection. This is due to the NBN being a contended service with best effort speeds.
Fri, 5 Apr, 2019 at 11:34 AM
How much do I have to pay if I cancel my contract if I’m signed up to the 12 month term?
If a customer cancels a service while still in contract they will need to pay $20.00 inc. GST per month remaining under contract. 
Fri, 5 Apr, 2019 at 11:34 AM
When will the billing start for my service?
The billing for your service will begin the day that your connection goes live. You will then be billed on the same day each month. Any upfront fees such a...
Fri, 5 Apr, 2019 at 11:34 AM
How will the NBN be delivered into my home?
Fibre to the Premise: nbn will run a fibre optic line all the way to your premises. Fibre to the Node: nbn will run fibre to a cabinet near your home and...
Fri, 5 Apr, 2019 at 11:35 AM
Improving Wireless Signal
Your modem automatically attempts to maintain an optimum wireless connection for your. If the wireless connection to your modem is still unstable, refer to ...
Fri, 5 Apr, 2019 at 1:15 PM
When will the billing start for my service?
The billing for your service will begin the day that your connection goes live.  You will then be billed on the same day each month.  Any upfront fees su...
Fri, 5 Apr, 2019 at 1:19 PM
My Internet Service Is Not Working
Check your modem connection: Is your modem power light on? Make sure your modem is plugged into a power point that’s switched on, and that the modem’s p...
Fri, 5 Apr, 2019 at 1:49 PM
i can't enter my address
The address check is offline as Hello Broadband is not currently taking new customers.
Fri, 12 Apr, 2019 at 12:07 PM