For Fibre to the Premise and Fixed Wireless NBN access methods please ensure that you configure your modem with the following settings;
- ensure that you configure your connection or authentication type as PPPOE
(No VLAN tagging or ID is required for FTTP or Fixed Wireless NBN access methods.)
- You will need to configure your Hello Broadband service access credentials on your ce, these will be the CHAP Username and CHAP Password details provided in your service completion advice.
- Make sure that you have connected the ethernet WAN port of your router to the correct port on the NBN NTD provided by NBN Co. The port you should use is provided in your service completion advise that is shown as the NBN NTD Port ID.
For Fibre to the premise or Fixed Wireless NBN services connect an ethernet cable to the ethernet WAN port of your modem or router and Network Termination ce Data port installed by NBN Co.